With Agidesk, the client can control all of its clients' requests, manage service deadlines, measure the operational efficiency of its team, service costs and the level of satisfaction of its clients.
Get to know some of the features of the application in the requesting version:
1) Open tickets/tickets;
2) Monitor the progress of requests;
3) Interact with the calls;
4) Check the status of tickets;
5) Approve requests;
6) Check the status of requests made by other people on the team;
7) Register comments, upload files;
8) Mark the calls as resolved;
See below some of the main features of the system in the web version:
1) Personalized service portal (customer focused);
2) Opening and monitoring of Tickets;
3) Advanced control of deadlines (SLAs);
4) Help center with FAQs and tutorials;
5) Notification flows;
6) Approval flows;
7) Task and project management;
8) Management of contracts payable and receivable;
9) Cost control of services and projects;
10) Management of indicators;
11) Satisfaction surveys;
And much more...
