Tegsoft Telescope key features:
- Defining and managing all installed contact center systems
- Monitoring call traffic for all queues
- Monitoring Agents’ current status
- Reviewing Agent statistics: the total number of calls, the total number of incoming calls, the total number of outgoing calls, total login duration, total not-ready duration, total call handling duration, total talk duration
- Sending feedback to the Tegsoft developer team
- Changing agent status (New)
