Provide Support Live Chat application for customer service agents is part of global live chat service offered by Provide Support.
This application allows you to chat with your website visitors, see information about their location, used technologies, and browsing history, engage them to chat proactively.
With Provide Support live chat app you can:
• Accept and handle multiple chat requests
• Monitor your website in real time
• Use predefined answers to improve response time
• Transfer chats to other live chat agents
• Initiate chats with other live chat agents
• Engage website visitors to chat proactively
The app is offered in five languages:
• English
• German
• French
• Chinese Simplified
• Russian
Unlike web apps, native chat agent application has extended functionality:
• Autorun with operating system - so that you never miss your shift
• Idle detection - the app will switch to 'away' mode automatically if there is no activity on your computer
• Customizable alerts on different events - enable only the alerts you need for your chatting workflow
• Integrated spell checker for various languages - you can enable simultaneous spell checking for several languages
• Multiple profiles support - you can chat for several different accounts concurrently or monitor your co-workers
• Geo location map - view your website visitors distribution on a world map
• Minimization to menu bar - just hide the app when it is not needed and it'll alert you on an incoming chat request, customer message or website visitor
