It is one of the most common problems in the Android operating system. Usually, when you open an app, you will see a black screen for a few seconds and then the app will crash with or without an error message. There are a few ways to fix this problem.

1. Most of the time, it might be a temporary loading issue. You just need to press the recent applications menu (usually the first left button) on your phone. Then you close the app that has this issue. Now open the app again. It may work normally.
2. Try a Hard reboot on your Android mobile. Press and hold down the "Home" and "Power" buttons at the same time for up to 10 seconds. Then, release the buttons and hold down the "Power" button until the screen turns on. Now you can try opening the app, it may work fine.
3. If none of the above is working, you can wait till your phone battery drains and it turns off automatically. After that put it to charge, and press the power button. It may work after this.
4. Finally, if you can't fix it with anything, you may need to uninstall the app and reinstall it. Android usually restores all settings after you re-install and log into the app. You can see if that fixes it.
5. Even in some rare cases, the re-install step also doesn't work. If that is your case, try installing older versions of the app. Good luck!

There are a few situations that may cause the load issue in mobile apps.

1. The Lanuna app server may be down and that is causing the loading issue. Please try after a few minutes.
2. Your wifi / mobile data connection not working properly. Please check your data connection.
3. Too many users using the app at the same time. Please try after a few minutes.

If you have a login or account-related issue, please check the following steps.

1. The Lanuna server may be down and that is causing the login/account issue. Please try logging in after a few minutes.
2. Your wifi / mobile data connection not working properly. Please check your data connection.
3. You may be trying with the wrong login credentials. Please confirm the details that you are entering are correct.
4. If you're using third-party social networks to log in such as Facebook, twitter, google, etc, check whether that service is working properly by visiting their official website.
5. Your account may be banned or deactivated for activities. Please read the error messages carefully.

1. Check your wifi/internet connection for connectivity.
2. Please check your mobile storage space. If you don't have enough space on your disk, the app can't be installed.
3. Verify that the app you're trying to install supports your Android version.

1. Please check your wifi / mobile data connection and verify that it is working properly. It may be down and stopping you from updating the Lanuna app.
2. Confirm that you have enough storage space in your phone to download updates. If you don't have enough storage space, it can be blocking the app updates.

1. Check your phone volume if you have audio problems. Try to use headphones to find out whether it is an issue with your speakers or with the app.
2. If you've a video loading problem, please check your internet speed and wifi connectivity.

1. Go to your Apps->Lanuna->Notifications and check whether notifications are enabled or not. If it is not enabled, please enable it.
2. Also if you don't get notification alert sounds, re-verify that you don't accidentally mute the app notification sounds.

1. There are chances that thousands or millions of users playing the Lanuna game at the same time. So it may take from a few minutes to a few hours to get the score or points updated. Please be patient and check after some time to see whether you got your points updated.
2. Even after waiting, if you don't see your points updated, try closing or logging out of the app and logging in again.
3. If none of the above works, you may contact the developer of Lanuna, using the contact details below. Briefly mention your problem and attach a few screenshots if possible. So they can help you quickly.
   Developer Name: Lanuna
   Developer Email: leatherheeder@gmail.com

1. As same as points, levels also get the same issue of concurrent users loading to the server. If too many players, playing at the same time, the server processes data slowly. It will slow down your level/life updates or send you the wrong level information. So please wait for some time and re-check again for your levels.

1. To invite friends you may need to sync the app with your contacts or social networks such as Facebook, twitter, etc. It may be slow sometimes as the app server needs to handle tons of data.
2. If this problem persists to you after waiting, you may contact the developer of Lanuna, using the above-mentioned email address. Briefly mention your problem and attach a few screenshots if possible. So they can help you quickly.

1. It may take some time for the app company/developer to process the payment and credit to your account. Please be patient for 24-48 hours and see if the amount gets credited to your account. If not, please contact the development company using the contact details given below.
   
   Email Address: leatherheeder@gmail.com

1. You can go to your account menu and then mostly you may see a withdraw option once you reach your withdrawal threshold. You can use that feature to initiate a withdrawal request.

1. You can log in to your PayPal and see if there is any money credited. If you don't see the transaction, you can open the app and check the withdrawal status. If you see the withdrawal is successfully processed and don't get it in your bank/PayPal, contact the app developers/support.
   
   Support Email: leatherheeder@gmail.com